This section is setup to provide an easy way for patients to obtain the information they need quickly and easily. In the Patient services section, you may create an account to quickly to renew prescriptions, pay bills, retrieve messages and more. If you can't locate what you are searching, please contact us directly.

Top 5 Most Asked Patient Questions!

What about Bad Weather?
What are the Office Hours?
Have an After Hours Emergency?
What Should I Expect When Arriving for an Appointment?
Can I call for advice from a Physician?

What about Bad Weather?
If you have an appointment and the weather is bad, closings and delays will be announced on ABC Channel 11 and WRAL Channel 5 CBS.

What are the Office Hours?
Our office is open from 8:00 am to 5 p.m. Monday through Friday. We prefer to see our patients by appointment; unfortunately, patients do not become ill on schedule, operations may take longer than anticipated and emergencies do occur. We ask your patience if the doctor is delayed. The best time to call for an appointment is between 10 a.m. to 3 p.m. Please notify us at least 24 hours in advance if you need to cancel.

Have an After Hours Emergency?
For after hours emergencies, you may visit one of our four urgent care locations, which have extended hours of operation. You may also call 919-220-5255 or 1-800-359-3053, or in Wake County, 919-788-8797, and our answering service will assist you in reaching the doctor. For all serious emergencies, go to the emergency room and your doctor will be notified.

What Should I Expect When Arriving for an Appointment?
When you arrive for your appointment, the receptionist will ask you to complete an information form. As a service to our patients, we would rather file your insurance claims for you. Most insurance carriers require the information related to your charges here at Triangle Orthopaedic Associates, PA in specific coding format and on a specific type of form. We are able to file claims to most insurance carriers electronically which usually provides a quicker response and resolution of your bill. We ask that you notify us immediately in the event that there are any changes to your insurance coverage, i.e. Your ID # has changed, or you have changed insurance carriers. Without this information, your claims will be denied and you may be held financially responsible for your bills.

Can I call for advice from a Physician?
If you have a medical problem or need to speak with a doctor, the doctor or his assistant will return your call as quickly as possible. Normally this is done when time permits during the schedule or at the end of the day. When you call, the receptionist will obtain enough information to insure a helpful response from the doctor. Your medical chart will need to be reviewed before your call can be returned. In an emergency, the receptionist will immediately contact the physician.

Still no answer to your question? Click here to contact us directly.

Patient Online Services (Portal):

Login or become a new online patient to benefit from the following features:

  • Access online services offered by your physicians.
  • Update demographics and insurance.
  • Update account information and history.
  • Pay Bills Online (Details)
  • Renew Prescriptions (Details)

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"Being able to access your Orthopedic Urgent Care on a Saturday was a God-send. It was wonderful to avoid an ER. Thank you all so much for being open on Saturdays and after hours, Monday through Friday."

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